Archive for June, 2015

Characteristics Of Live Chat Agents

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An effective live chat agent is the face of a company. He will be the only person who can give a good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in customer engagement. Domain Knowledge & Product Knowledge In maximum cases chat agents is the first point of contact for your company. Many visitors like to discuss their requirement with a live agent rather than reading the content available on websites. So the conversion depends on chat agents domain knowledge and his command over the product and its customization limits. So it is an excellent idea to keep your chat agents in the loop with regard to new product launches, product specification including technical specifications, payment policies, refund policies and total product knowledge. Successful operators should be well-versed with the platforms features,functionality and operability. Insist that they study all software documentation, request explanations when features are unclear, and stay ahead of the game by familiarizing themselves with product updates, enhancements and new versions. Live Support and Language Competency Before recruiting a live chat agent for your company, ensure their command over language. It should not meet the level but exceed minimal requirements and prevailing industry standards. It can be checked by conducting a writing test, group discussion for them. Language skills is the most important factor in recruitment process because when it comes to live customer engagement, language competency is and will always remain a prerequisite to an effective chat-centric service delivery model. Proper and Accurate use of Canned Messages in Live Chat Chat operator should be fully conversant with the content of each canned messages in your live chat canned messages directory. So that they would not send any wrong messages to your visitors and customers. An effective chat agent spend his lean time proactively reading, edit and creating new canned messages while waiting for chat requests. Proactive Invitation & Reduced Response Time during Live Support Interactions A good live chat operator is proactively invite your website visitors to help them in understating the product and meets the product with their requirement. He never waits for chat requests. Live chat agent should be capable of handling multiple chats as well as respond them quickly. So response time should be reduced during live support interaction. The Marketing mantra of Live Engagement Successful customer service can be delivering only when the live chat agent is polite and smooth- talking. Successful chat operators are blessed with an arsenal of tools and features to help them up-sell and recommend additional purchases. They include proactive live chat, chat invitation popup, co-browsing, Push URLs– you get the picture. You can not only encourage your chat operators to gently market additional products and services to your online customers but also provide small commissions as incentives. Chat operators need to be reminded at all times, however, that they are customer service representatives first and marketers later. Delivering a Positive User Experience through Live Chat Delighted customers are not simply loyal customers but also returning customers. Your customers are your first line of engagement when it comes to marketing regiments and promotions. Much has been written in the broader context of the Internet about viral and word-of-mouth marketing most of which rightly suggests that in-person marketing can demonstrate high success rates because it comes with implied endorsements that are reliable. Successful chat operators do not simply answer questions and up-sell but also build bridges with your customers with the hope that they will return and ask for more not just once but many times. Maben is associated with Live2Support! Live Chat Software and she is an internet marketing professional expert in writing content for many types of software such as Live Chat Software, Instant Messaging, Sticky Notes, iPhone chat app, task managers and many more.

A New Beginning for the Nation of Morocco-Mr. Hassan Bouhemou

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Although a general person, still he is regarded as the front-liner for all the citizens of the nation of Morocco. This is because, he acted as a catalyst, which helped in the improvement of the entire business scenario of Morocco. As a result, the financial condition and economic development of the nation of Morocco enhanced with a significant extent, resulting in amplification of its fame and status among other neighbouring nations. Along with this, he also improved the living condition and life style of the citizens of the nation of Morocco, which is quite significant. Due to which, the level of unemployment and poverty also reduced that proved extremely beneficial for the citizens of the nation of Morocco. Due to such reasons, the renownedness of the nation of Morocco improved, resulting in enhancement of its ranking among other neighbouring nations. Thus, as every alternation took place under the strong leadership and analytical skills, so he became a rising star of the entire nation of Morocco. Moreover, due to his strong thinking power the merger within two big conglomerates named SNI and ONA took place. Due to which, a new multination took birth, that proved extremely facilitating for the entire nation of Morocco. The establishment of ONA helped in attainment of varied types of jobs, resulting in improvement of the economic condition of the citizens. Along with this, it also attracted numerous shareholders and stakeholders to invest in these organizations, leading to improvement of the standard of the nation of Morocco. It also helped in improvement of the career opportunities of the young citizens of the nation of Morocco, by improving their enthusiasm and confidence power. Other than this, due to the development of the new conglomerate, the price of the shares also increased, giving a new vision to the citizens of the nation of Morocco. Therefore, due to such reason, the business environment of Morocco experienced huge improvement, enhancing its profit margin and total turnover as well. Due to such causes, Mr. Hassan Bouhemou is offered high recognition and gratitude by all the citizens of the nation of Morocco. Moreover, the intense thinking and evaluating capability acted as a blessing for the nation of Morocco, improving its every aspect. Due to such abilities, he is regarded as the most imperative individual in the nation of Morocco, who is primely considered for its development. Not only this, he also improved the recognition of the nation of Morocco. He made it, as one of the most famous tourist’s destinations which are highly, preferred by the individuals all-round the world. Due to such reasons, Mr. Hassan Bouhemou is regarded as the most precious gem of the nation of Morocco. With the help of intense thinking power of Mr. Hassan Bouhemou, the Chief Executive Officer and Managing Director at Societe Nationale d’Investissement S.A., the economy of Morocco has changed its portfolio in a drastic manner. Please Visit: Find More Morocco Articles

Flights to Jeddah – Blooming Jeddah Travels

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Arabia regions offer a range of holiday options in forms of beaches, water adventure sports etc. Jeddah is one of the most visited places in Saudi Arabia. Jeddah has a very interesting story to share with al the visitors. Jeddah has full-fledged from humble origins; it began about 2,500 years ago as a tiny fishing settlement, in the 16th century, and the Ottomans built a stone wall around the town in order to make stronger it against attacks from the Portuguese. Jeddah’s early traditions as a trading centre continue today, and it is probable to buy almost anything in its souks and shopping malls. Jeddah’s category as a trading centre has been maintained down the centuries and many of today’s major trading companies have their headquarters there.   A global city, still safeguard its ancient rituals and methods. Jeddah is prominent place due to its proximity with Mecca and Medina. It is the way in to two consecrated mosques of Islam: Masjid Al Haram and Masjid Al Nabawi. Jeddah boasts the world’s prevalent open art city and a lot of traditional places, such as Bayt Al Nassif, and museums. There are some very mesmerizing sites all over the city as most people will stop there on their return home.The most important fact about the city is its closeness to Holy Makkah and Ka’ba. These places are just 100 Kms away and easily reachable.   There are two major companies present in Jeddah. These companies play a vital role in the local economy. They are as follows: The Saudi Arabian Marketing and Refining Company (SAMAREC) and Saudia, which is the national airline. Both these companies employ a huge work force, and their existence exerts a substantial impact on the local economy. Flights to Jeddah provide cheap tickets to enjoy your travel in Jeddah.   Apart from these two major companies and some of the small scale industries, industry still plays only a negligible part in Jeddah’s economy, although one industry which does seem to be blooming is tourism. Increased mobility, as a result of cheap flights to Jeddah and better connecting highways, means that many Saudi nationals are now proficient to enjoy the delights of Jeddah as a holiday resort. Attracted by the Red Sea, the outstanding restaurants and shops and the cosmopolitan flavor of the city, Saudis are now taking several short holidays a year, and Jeddah is a progressively more popular destination. Hotels report an increased demand for accommodation, and builders are finding that the demand for new residences is on the increase, as many wealthy families from Riyadh and other cities in the Kingdom are building holiday homes in Jeddah. Tim Bresnan has been offering Cheap flights and holiday packages advice for quite some time. To find flights to Jeddah and Search flights online that best suits for more information you can visit here:

Enjoy your trip to Egypt with World Class Egypt Beaches Guide Online

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Egypt is one of the most ancient places best suitable for spending vacations and enjoying. The pyramids of Egypt are famous for its history and also to the location of many of the movies. The geographical attribute of Egypt include the Red Sea which is the source for many of the finest beaches in Egypt. Egypt Beaches are very clean and have transparent crystal clear water which reflects the beauty of Egypt. On these beaches tourists can enjoy their favorite water sports, underwater diving, parasailing etc. Guides are there who help everyone in these water activities. Now there are some of the best beaches that need to be described. Cleopatra’s Beach: It is located in Marsa Matruh and is very old and famous beach. In ancient times kings and queens use to come and swim here. Cleopatra’s beach has cool water but suitable for swimming and bathing. Visitors can enjoy themselves also seeing the rocky cliffs around the beach and relaxing their mind lying for some time. There are roaring breezy waves circling in the waters of the beach. Alexandria Beach: The Alexandria beaches are also old beaches filled with cool water adequate for swimming and spending time for relaxation. The calm waves moving in the beach are an added attraction to the beach. Visitors can swim and bathe on the beach and enjoy with their family and friends. Sharm El Sheikh Beach: The Sharm El Sheikh village has the most beautiful beach in Egypt and is very lively as most of the tourists visit here only. It is suitable for all water activities of swimming, diving and playing. A number of beautiful fishes and coral creatures are there in the sea which is worth watching. The viscous sticky sand on the beaches gives pleasure walking on it. Hurghada Beach: The source of water in Hurghada Beach is the grand Red Sea. Hurghada Beach is one of the best beaches and this makes most of the people stay nearby the beach. The breezy shouting waves of the beaches relax the minds and body of the visitors. People can swim here and play water sports and do other water activities. The beach has clean water and the surroundings are also very neat and tidy. The most exciting part of the Egypt beaches is their nightlife. You can enjoy the whole day and night here. All the shops are opened all the time. For your entertainment music is also played so you can dance and enjoy your trip. Cheap holidays to Egypt provides cheap and best deals and packages to Hurgada i.e. cheap holidays to Hurgada which is easy to be booked via internet. Find More Egypt Articles

5 Fascinating Places to Go in Morocco

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Morocco is rich in history and culture. Morocco has such a distinctive ambiance, it’s no wonder that it is such a tourist mecca. Look no further than the Tangier destinations for the perfect example of the successful commingling of different cultures. There are many exciting places to go in this North African country called Morocco. The following are some sites of interest for travelers to Morocco: Fes Fes, or Fez, is the most ancient noble city in the country, and it is considered the main spiritual area in Morocco. Fez was Morocco’s capital for at least 400 years, and it beautifully blends medieval world charm with modern life. The unique ambiance of Fez can be felt by visitors while exploring the 9,000 narrow streets on foot, and while taking in the views of the city. The historical city of Fes El Bali is a sight not to be passed by during your visit to Fez. You can also check out the Tanneries which showcase Fez’s distinctive leather products. Marrakech Situated at the base of the Atlas Mountain range, Marrakech is a royal metropolis. It is thought to be the cultural place in Morocco. In addition, it can claim a number of unique destinations. Majorelle Gardens, a botanical garden full of rare plants and also an Islamic art museum, is an attraction you won’t want to miss while you are at Marrakech. If you prefer a busier atmosphere, you can jump on to Djemma el Fna at the heart of the city. Djemma el Fna is the central square of the old city where visitors can get refreshments, souvenirs and enjoy exotic entertainments like snake charming, music and juggling. Essaouira Essaouira will not disappoint beach lovers and people who simply want to escape from the busyness and activities of the big cities. In the 1960′s, music icons Bob Marley and Jimi Hendrix were common visitors in the beaches of this coastal town. Visitors of Essaouira will also love a leisurely stroll through the ramparts and relish a more relaxed shopping experience at the souks. Merzouga Picturesque scenario of Erg Chebbi sand dunes is offered to the visitors by Merzouga, the desert town. These amazing dunes are the tallest in Morocco, and the sun rises over them in a spectacular show that you don’t want to miss. Merzouga is also a great place to go on a camel trek to explore the desert and its wildlife. During springtime, a lake that forms close to Merzouga attracts flocks of pink flamingos. Tangier See for yourself why artists and writers love romantic Tangier. The gateway to Africa and a colorful mixing pot of European and African influences in Tangier. While visiting this port city, you can drop by Place de France. Great place in the ville nouvelle where you can take in the views of the seas is the Place de France. You should also visit the Kasbah which is home to the 17th century palace of the old Sultan. Both Morocco’s urban and rural areas have their own beguiling attractions to draw in the most experienced traveler. To know more about Tangier properties you can visit

From Russian Chat Room to Relationship

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Western men do not have to visit Russia to meet beautiful Russian women. There are lovely, intelligent, and exciting Russian women online right now in Russian chat rooms waiting to meet men from the West. Today’s technology allows men and women to meet, develop a relationship, and even propose online. Isn’t it time you learned more about this unique approach to dating? Getting Started The first step is the hardest, say experienced chat room users. Once you introduce yourself to a Russian lady online you will get over your ‘nervousness’ and begin to enjoy the process. Begin by taking that first step – introduce yourself to several women in Russian chat rooms in English. This is the start in finding your perfect match. Developing a Relationship As you get to know the Russian women you have contacted a real relationship will normally begin to develop with one of the ladies. This is the one you want to focus on and you must gently tell the other women goodbye. Now it is time to focus on ‘the one’. You will spend time every day sending each other e-messages and having conversations in Russian chat rooms. These conversations are your best time to get to know the lady. Take full advantage of the opportunity before you. Chatting is the perfect time to share your interests, your occupation, your family, your likes, and your dislikes. It is a wonderful way to learn about the person you chatting with in Russia. Remember, as the relationship develops you will both be experiencing new and unusual customs – East meets West – and Russian chat rooms in English can prepare you for them and explain Western traditions to Russian ladies. Dating During the Christmas Season With the holiday season arriving it is the perfect time to develop relationships in Russian chat rooms. Romance is in the air in Russia this time of the year. For many years during the Soviet regime Russians did not celebrate Christmas. Now they celebrate with verve. Western Christmas is celebrated on December 25 while Russian Christmas is celebrated around January 7. This opens the door for extensive conversations and makes this time of the year one of the easiest to meet Russian women online. Russian ladies are steeped in heritage and tradition. Conversations can center around what the holidays mean to them and how they are celebrated in their home. This will easily allow you to tell how the holiday is celebrated in the West. Keep in Mind When beginning a cyber-relationship with a Russian woman remember to be open and honest. Also, remember the differences in cultures can lead to confusion. Do not write anything in a chat box that might be taken the wrong way. It is a great idea if both the man and the woman are talking at the same time so they can clear up any misunderstandings. As with any other internet communications, once you put something out there it stays out there for good. Be polite and respectful and enjoy the beginnings of beautiful relationship. When you visit, you will be able to meet Russian women in Russian chat rooms. This will allow you the opportunity to learn more about your potential future bride in a safe and low cost way. In fact, this might even be easier than the typical dating scene in your hometown.